Q - What is Password Retrieval?
A - Password Retrieval is a software utility used to get your encrypted password from your computer with the forgotten password, and submit this information to us for decryption.

Q - Does it really work?
A - Absolutely! Password Retrieval is the safest way to gain access to a computer with an unknown password, and is capable of decrypting millions of possible passwords a user can create.

Q - Will Password Retrieval work on a BIOS password?
A - No. Password Retrieval works on Windows login passwords only. BIOS passwords are a hardware password and not related to Windows in any way. If your computer is a desktop machine (not a laptop), we may be able to guide you in removing the BIOS password for your computer. Please contact us for more info.

Q - Is Password Retrieval a Windows program?
A - No. Password Retrieval is a program that runs on it's own operating system platform that is not Windows based, but is completely capable of recovering your encrypted password information from your Windows installation.

Q - How many times can I use Password Retrieval?
A - You can use Password Retrieval to recover as many passwords as you need to. There is a separate charge for each password we decrypt for you.

Q - How does the process work?
A - You will create a bootable CD, USB drive, or floppy disc that will extract your encrypted password from your computer.  You then submit this information which is called a hash to us for decryption.  Our powerful servers will then give you your password which will allow you to log in again.

Q - I only have access to a Macintosh computer to create the disc.
A - Mac's do have the option to burn the type of file required to create our CD. Even though you will create the disc on a Mac, it will work on your Windows computer in order to retrieve the information we need to get you your Windows password. The .iso file needed to create the CD boot disc is located on our Free Download page.

Q - Can I use my computer with the forgotten password to create the boot disc by logging in as Guest?
A - No. Guest mode does not have the privileges that allow you to run the software required to create the boot disc. You normally would need to be logged in as an Administrator privileged user. In order to create our boot devices, you do need access to a computer other than the one with the forgotten password.

Q - Which Windows operating systems will this work on?
A - This disc will reset your local passwords on any NT based Windows operating system including Windows NT, 2000, XP, Vista, Windows 7, 2003 and 2008 Server. If you have a domain controller with Windows Server, there are some extra steps you will need to do in order to gain access to your server.

Q - Will I be able to access my files when I log in?
A - Yes, your computer will run exactly like it did before you forgot your password, and there is no risk of you losing any data or damaging your computer in any way when using our software.

Q - Will this reset my administrator password?
A - Yes, it will reset the Administrator password as well as any other local user account passwords you want to remove. Many Windows versions do not use the Administrator account by default. Be sure you are resetting the correct account when running our software.

Q - Do you offer technical support?
A - Yes, just visit go to our Contact Us page to get prompt, friendly, customer support.

Q - Will this work on Windows 95, 98 or Millennium?
A - These operating systems have a very easy password fix that doesn't require you to use Password Retrieval. Just delete the .pwl file in your Windows directory. Password Reset is only needed with NT based versions as indicated a couple of answers above.

Q - I'm not very good with computers, do you really think that I can use these discs?
A - Yes! We are available to assist you 7 days a week including holidays. With a little patience, we have helped many users with very limited computer skills.

Q - My CD drive won't boot, what do I do?
A - Most computers are set to automatically check the CD drive for a boot disc before moving on to the hard drive. In the case that your computer is not set this way already, you will need to change the boot priority in your system BIOS. This is not as scary as it sounds and our instructions give you information on changing this as well.